Need to support aliases for mailboxes for users that have different domains associated? Accepted Domains is the answer…

A few days ago, a customer told me that the educational institution they support consists of multiple campuses, and that each of these campuses has its own brand identity; something that carries through to the DNS domains that have been set up to support them.  As far as student email is concerned, for the last number of years, they have provided two email addresses for each student: one that is associated with the parent institution, and one that is associated with the campus they are attending.  While there are two addresses, the campus email is just a proxy or alias for a mailbox that this actually on the parent institution’s mail domain.  So for example:

Student name: Jack Jones
Institutional email address: jack.jones@contoso.edu (this is the actual mailbox)
Campus email address: jack.jones@ny.contoso.edu (this is an alias)

Ultimately, when a mail is sent to Jack Jones at his campus email address, the default reply will come from the parent address, so the branding will be lost unless Jack sets his "Have replies sent to" option for each mail he sends to his campus email.  Currently it is not possible in Exchange Labs to change the Primary SMTP address as it must match up with the Windows Live ID.

The point of all of this is that this is a scenario that is supported in Exchange Labs that you can build by using Accepted Domains.  An accepted domain is any SMTP namespace for which an Exchange Organization sends and receives email.  I will cover different things you can do with accepted domains in more detail as time passes because there are a number of clever things you can do with them…but in this case, and in the screencast I recorded, I want to look at the scenario described above.  Instructions are also on Technet here.

Double click to view the video in full screen

 http://silverlight.services.live.com/invoke/71782/CreateanELAcceptedDomain/iframe.html

download

Jonny

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