Associate your LiveIDs with Exchange Labs

THE FOLLOWING ARTICLE DESCRIBES STEPS THAT DO WORK, BUT ARE UNSUPPORTED BY OUR SUPPORT TEAM,SO TRY THIS AT YOUR OWN RISK AND BE AWARE THAT YOU MAY LOSE YOUR LIVEIDs

now to qualify that… the tricky bit is the time you need to wait between cancelling your Hotmail service and re-enrolling for Exchange Labs.  Enrol for EL too soon, and you may end up with some orphaned accounts that are still associated with Hotmail and that may interfere with your EL activation.  How long should you wait?  Depends on the number of accounts, more than 24 hours is good… more than that?  Hard to say.  If you want to give this a go, and do not mind losing your LiveIDs, this article is for you 🙂

I have a number of customers that have been using the Hotmail Live@Edu service in their institution, and now would like to move onto Exchange Labs.  At the time of writing, Microsoft does not offer a bulk mailbox migration tool that will move mailboxes between Hotmail and Exchange Labs, a migration can however be carried out by users manually if they want to use PST files to achieve this.  What is possible, is re-associating LiveIDs that were originally created to use Hotmail with the Exchange Labs service; this will mean that users can keep the same username and password, and can retain access to any Office Live Workspaces/ SkyDrives/IM they may be using.  Hotmail mailboxes will be deleted however, so be aware of that.

So here are the steps to disassociate LiveIDs from Hotmail and re-associate with Exchange Labs that I was able to successfully test.  The only issue I had was with accounts that had never logged on. For those users, I had to do a password reset.

  • Create a list of the current LiveIDs (email addresses) in a csv file.  This can be obtained in a number of ways…I used to the EduExpress tool to get mine from the existing set of accounts.
  • Cancel their existing Hotmail service in domains.live.com by selecting ‘no mail’.  You will be warned that all existing mailboxes will get deleted. 
  • Cancel the existing domains service so that it does not conflict with your forthcoming new enrollment with Exchange Labs.
  • Enroll in live@edu again, selecting Exchange Labs as the preferred platform, and activate it using the link that is embedded in the invitation email.  You can use the admin account you used previously with your Hotmail service, or create a new account.
  • Follow the instructions to configure your DNS for Exchange Labs.
  • Use the CSV Import tool to import the existing Live IDs using the following instructions that can be found here.

You can also watch some of the screen captures I made while testing this for myself…not one of my better productions as it was spread across several days given the nature of the process, and I had to re-record some bits that I missed…but it did work 🙂

double click to view the video in full screen

http://silverlight.services.live.com/invoke/71782/AssociateLiveIDswithExchangeLabs/iframe.html

download

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